It's illogical to believe you can get anything substantial for the mere $75 service fee the customer pays, which, in most cases, is all we could charge for the entire service call. Hence, the denials, long wait times and band aid repairs. Paying customers always come first, regardless of how many newborns are involved. Every household in America contains someone who doesn't need to be hot or cold. If we charged the home warranty company more than $25 $50 in addition to what the customer paid, if we were lucky enough to collect the service fee, we would be threatened by the home warranty company, as all these calls were averaged and the total cost per call average had to stay below $200, or we were gone. The lower the cost average, the higher the call volume. Denials for repairs are numerous and this is the first thing the technician is looking for when he walks into any house.

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5/16 Called in for a repair.