Our next call back from a “manager” is scheduled for Tuesday, because you know, 24 48 business hours. So here we wait. I do not at ALL encourage anyone to use them under any circumstances. We have had a month with no AC in the house, and a consistent temp in the house of 86 90. HWA was quick to take care of two recent claims with our A/C and our stove. However, this last claim of a leaking kitchen faucet was denied, stating the fault was due to installation. The problem with this is the faucet is leaking at the handle, which is assembled by the manufacturer. The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild. At my expense. You need more Robert's on your phone line and ditch the rude CSR not worth the negative feedback. The home warranty fills in valuable coverage where your homeowners insurance doesn't apply. To secure the best protection for your home and your budget, you need both homeowners insurance and a home warranty. A home warranty covers costly home repairs and replacements due to normal everyday use. It's not your homeowner's insurance policy; a home warranty is a separate contract covering repairs and replacements on systems in your home. Home warranties cover many, but not all, of your home's appliances and systems.

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Remove the cover and inspect the drain.